VasteShop

Shipping & Delivery Policy

Last updated: 29 October 2026

We deliver tracked parcels to United Kingdom addresses. This page explains when your order leaves us, how long it takes to arrive, what delivery costs, and what happens if something goes wrong on the way.

1. Where we deliver

We currently deliver to United Kingdom addresses only. An order can only be placed when a valid UK delivery address is saved to your account, because the courier needs a street address — we cannot deliver to PO boxes, lockers or "care of" addresses.

  • We deliver to residential and business addresses across England, Scotland, Wales and Northern Ireland.
  • We do not currently deliver to overseas addresses, APO/FPO/DPO boxes, or British Forces overseas addresses.
  • If your postcode is not served by our carrier network the checkout will tell you before you pay, rather than after.

2. Dispatch times

Orders are prepared and handed to the carrier within 1 to 3 working days of the order being placed. Working days are Monday to Friday and exclude UK public holidays.

Because some products are dispatched from our fulfilment partners rather than from our own warehouse, a single order containing several items can arrive in more than one parcel. You are charged for delivery only once per order.

VasteShop

VasteShop is a UK online store for electronics, tech accessories and everyday essentials — smart watches, wristbands, audio and video gear, cables, chargers, projectors and home appliances. Order online, save your delivery address, and track every parcel to your door.

Email

info@vasteshop.com

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  • Orders placed after 14:00 on a working day are dispatched the next working day.
  • Orders placed at the weekend or on a public holiday are dispatched on the next working day.
  • During sale periods and the run-up to Christmas, dispatch may take slightly longer than usual.

    • 3. Delivery options and estimated times

    We offer two tracked delivery services. The options available for your order, and the price of each, are shown at checkout before you pay — we never add a delivery charge afterwards.

    • Transit times are working days and are counted from the moment the parcel is scanned by the carrier, not from the moment you order.
    • Estimated delivery dates are a guide, not a guarantee. Carriers occasionally experience delays that are outside our control.
    • A remote or island address may take an extra day or two for the final leg of the journey.
    ServiceEstimated transitTracking
    Royal Mail Tracked1–3 working daysYes — sent to your email
    GB-DPD Tracked1–3 working daysYes — sent to your email

    4. Delivery costs

    The delivery price for each available service is calculated live at checkout and shown before you pay. It is based on the number of items, their size and weight, and the destination postcode.

    Prices are calculated in pounds sterling (£). If you are browsing the store in another currency, the amount is converted at the rate shown at the time of checkout, and your card is charged the equivalent in your own currency.

    Where a free-delivery promotion is running, it is applied automatically in the cart and shown in the order summary before you pay.

    5. Delivery addresses

    Your delivery address is entered and saved on your account during checkout so that your next order is one tap away. We validate it against the UK postcode format and check that the county, town and postcode are a combination our courier can deliver to.

    We use the address exactly as you entered it. Please check it carefully before you pay — including the building number, the town, the county and the postcode.

    • The address you choose is the address the parcel is delivered to. Please do not use a different one afterwards.
    • If you have several addresses, you can add, edit and remove them at any time from your account.
    • If a parcel is returned because the address was wrong or incomplete, we will contact you and you will need to arrange redelivery at your own cost.

    6. Tracking your order

    Every order is sent tracked. As soon as the parcel is handed to the carrier, a tracking reference is emailed to the address on your order, and the same reference is shown in your account under Orders.

    Tracking can take up to 24 hours to show its first scan after dispatch. If a reference has not updated for more than a few days, please get in touch and we will chase it with the carrier.

    7. Failed delivery and returned parcels

    If the courier cannot deliver a parcel, they will leave a card and attempt delivery again. After three failed attempts, or if the parcel is undeliverable, it is returned to us.

    Where a parcel is returned because of an incorrect address, a failed delivery, or a refusal at the door, we will refund the item price. The original delivery cost is not refunded, and any redelivery or return postage is charged to you.

    8. Delayed, lost or damaged parcels

    Occasionally a parcel is delayed in transit, or rarely, lost. If your tracking has not updated for more than seven working days, please contact us with your order number and we will open a trace with the carrier.

    If your parcel arrives damaged, please photograph the packaging and the damaged item and email us within 48 hours of delivery. We will arrange a replacement or a refund, and we will cover the cost of returning the damaged item.

    9. Duties, taxes and customs

    All orders are delivered within the United Kingdom, so there are no customs duties or import taxes to pay on delivery. The prices you see in the store already include UK VAT where applicable.

    If you are asked to pay a charge on delivery, please refuse it and contact us — you should never be asked to pay duties on a UK delivery.

    10. Title and risk

    The risk of loss or damage to the goods passes to you when the parcel is delivered to the address you gave us. Title passes when the goods are delivered and the balance of the order has been paid in full.

    Questions?

    If anything on this page is unclear, or you would like to raise a concern about an order, get in touch with our support team — we reply to every message.

    info@vasteshop.com

    Related policies

    • Terms of Service
    • Privacy Policy
    • Shipping & Delivery
    • Returns & Refunds
    • Payment & Security
    • Cookie Policy